Senior Technical Business Analyst - Business Applications - Salesforce

We are looking for a technically skilled and versatile Senior Technical Business Analyst to join our team. This role is crucial in making regular maintenance & improvements, implementing new solutions and longer-term strategic enhancements to our Business Platform. The ideal candidate will be an expert in business application analysis and development, having worked with a wide range of enterprise-grade software platforms, including Salesforce. 

You will work within the Business Platform Team and be responsible for eliciting requirements from various stakeholders and translating them into process maps, specifications, user stories and technical development tasks. This will be a demanding role which will require prioritising the backlog of work against business goals. You will need to influence senior business domain experts with support from colleagues within the Business Platform Team.

You will work closely with Business Platform Administrators and Developers to help understand business problems and translate them into viable solutions for the business. You will assist in User Acceptance Testing and release management of those solutions to ensure they are successfully deployed into production.

Responsibilities

• Accurately capture business needs ensuring processes are mapped out clearly for wider stakeholders

• Manage various backlog of requirements and needs and help map dependencies and understand competing priorities across the portfolio of work

• Use industry standard business analysis principles and tools to define requirements and processes that align with project goals

• Lead small-to-medium-sized projects in an internal consultancy capacity and supporting larger and more complex projects

• Own and manage stakeholder relationships

• Carry out research, UAT and identifying risks and mitigations

• Document detailed requirements, functional and non-functional, that can be validated with the relevant stakeholders

• Work independently where required

• Be an active part of the Business Platform Team to assist the team's successful delivery

• Encourage and facilitate continuous improvement

• Coach and mentor colleagues and stakeholders to apply the most appropriate agile and lean tools & techniques

Professional knowledge and experience

• Senior-level analytical practice: Extensive  progressive experience as a Business Analyst, Systems Analyst, or Product Owner delivering complex, enterprise-scale initiatives across the end-to-end software development life cycle (SDLC)

• Requirements engineering: Extensive experience facilitating requirements discovery workshops, root-cause analyses, and gap assessments; proven ability to translate ambiguous business objectives into structured functional, non-functional, and transition requirements

• Agile delivery & governance: Advanced practical knowledge of Agile frameworks (Scrum, Kanban, SAFe), with a track record of driving backlog refinement, authoring testable user stories with robust acceptance criteria (Given-When-Then), and managing sprint priorities

• Business process engineering: Proven ability to lead business process re-engineering efforts, evaluating current-state (As-Is) operations and defining streamlined, automated future-state (To-Be) processes to improve operational efficiency

• Quality assurance & UAT leadership: End-to-end experience leading User Acceptance Testing (UAT), including defining testing strategies, authoring business test scenarios, triaging defect escalations, and securing formal sign-offs from key business stakeholders

• Stakeholder management & consensus building: Strong executive presence, with demonstrated success negotiating scope trade-offs, resolving competing priorities, and communicating technical concepts clearly to senior stakeholders

• CRM experience (Preferred): Prior experience serving as a functional lead on enterprise-grade business platform transformation initiatives, ideally supporting sales, service, or customer operations workflows

Technical skills

• Systems architecture & integrations: Solid understanding of modern integration patterns, web services (REST/JSON), and middleware; hands-on experience authoring technical interface specifications and source-to-target data mapping documents

• Process mapping & prototyping: Advanced proficiency using visual modeling tools (e.g., Lucidchart, Miro, Visio) applying BPMN 2.0 and UML notations; experienced in building low-fidelity wireframes and user interaction flows (e.g., Figma, Balsamiq).

• Agile project tooling: High proficiency in configuring and maintaining Jira and Confluence (or Azure DevOps) for requirements traceability, sprint dashboards, and team documentation repositories.

• Data analysis & modeling: Strong proficiency in validating data integrity, and conducting exploratory analysis; firm grasp of data structures, normalisation, and Entity Relationship Diagrams (ERDs).

• Salesforce platform configuration (Preferred):

  • Practical knowledge of core Salesforce declarative capabilities (Sales Cloud, Service Cloud, or Experience Cloud), including Flow Builder, Lightning App Builder, custom objects, validation rules, and security/sharing models.

  • Familiarity with SOQL (Salesforce Object Query Language) and data utility tools (e.g., Salesforce Data Loader, Workbench, Salesforce Inspector) for data validation and schema inspection.

  • Ability to construct complex native Salesforce reports, dashboards, and custom report types.

  • Exposure to Salesforce Application Lifecycle Management (ALM) workflows and deployment tools (e.g., Gearset, Copado, or change sets).

• Certifications (Preferred): Salesforce Certified Business Analyst, Salesforce Certified Administrator, IIBA CBAP, CSM, and/or PMI-PBA.