Job level: 11
At the highest level, Delivery is TPXimpacts' product. We are all passionate about quality and about bringing the right skills together to tackle a problem, and we worry when we feel our delivery is not meeting appropriate standards. This mentality is a huge strength of our team and is borne out by high levels of repeat and extended business.
We are experts at creating teams from a variety of sources. ourselves, contractors, suppliers and collaborating with clients, and ensuring that they perform to a high standard. Our clients really value this, and it stands us apart from many of our competitors.
The Principal Product Manager role is therefore crucial to TPXimpact and its continued high-quality delivery, creating a strong foundation for future growth, particularly as we focus on expanding our permanent staff base.
As a Principal Product Manager, you could manage multiple product teams, a single team working on something that is especially complex, high-risk or sensitive, or operate in a solo consultative or coaching role. You sit within the Delivery Practice, which spans Product Management, Delivery Management and Business Analysis, and you are expected to collaborate fluently across all three capabilities.
You will support client relationships and the successful delivery of projects, to enable the growth of existing strategic client accounts - across all of our capabilities and sectors.
A high proportion of our clients are public sector based, so a strong, current understanding of trends in ‘digital government’ - including the responsible use of AI in public services is a significant benefit.
Successful delivery depends on you fostering strong working relationships with TPXimpact team members across Growth/Tech/Marketing and Commercial, collaborating on pre-sales, account management, project commercials, and delivery methodologies.
This role description is not inflexible but is an outline and account of the main duties and capabilities. The role holder should carry out any other reasonable duties commensurate with the role, as the needs of the company require.
Dimensions
- Budget: Responsible for managing complex project and programme budgets, ensuring financial targets are met, and projects remain profitable through value-aligned product choices.
- Headcount: Leading multidisciplinary project teams and line managing Product Managers, Delivery Managers, or Business Analysts directly. Leadership role within the Practice and through Pods.
- Resource complexity and nature of work teams: Managing multidisciplinary teams including digital, data, and design practice areas whilst working across multiple Statements of Work, projects, and programme teams. Partnering fluently across User-Centred Design (UCD) and Technology capabilities.
- Problem solving responsibility and complexity: Addressing complex project and programme issues and risks, providing regular problem-solving support, guidance, and professional coaching to cultivate a culture of trust.
- Change management requirements: Leading change initiatives, fostering team autonomy, and promoting continuous improvement within product teams, including embedding a product mindset with clients.
- Internal / External interactions: Regular interactions, building effective relationships with senior stakeholders, clients, partners, and internal teams (Growth/Tech/Marketing/Commercial). Acting as an escalation point and deputising for the Head of Product as required.
- Strategic time frame: Planning and delivering projects and programmes aligned with long-term business objectives and anticipating future trends such as AI implications.
Responsibilities
Strategic Product Leadership
- Lead key projects and programmes with priority clients, ensuring alignment with business objectives, deliverables meet required quality standards and are delivered on time and within budget.
- Act as a subject matter expert on Product aspects of client engagements, including leading on Service Assessments when working with Central Government clients.
- Operate in a solo consultative or coaching capacity or step into broader project leadership roles for large, complex, or high-risk programmes of work with high autonomy.
- Plan and allocate resources effectively, working closely with Resource Managers and Delivery Operations to plan upcoming projects while remaining 80% billable.
Agile Excellence & Innovation
- Champion agile ways of working, the DT Delivery Playbook, and product thinking across the team and client organisations.
- Champion responsible, governed AI adoption in delivery applying AI governance frameworks, modelling honest framing of benefits and limitations, and embedding AI literacy across teams.
- Drive continuous improvement by running regular internal and external retrospectives and reviewing post-project evaluations to learn and strategically plan changes.
Practice Development
- Work with other Principal Product and Delivery Managers, and Heads of Practice to lead and manage the product community - both internal and external networks within the TPXimpact domain.
- Actively participate in and support the development of a high-functioning Product and Delivery Community of Practice (CoP) and AI Delivery Group.
- Contribute to TPXimpact best practices and standards, developing and growing the TPXimpact Product capability and approach.
People & Team Leadership
- Provide direct line management of Product Managers, Delivery Managers, or Business Analysts through a coaching style of management, supporting overall career progression in line with the Performance Management Framework.
- Provide regular problem-solving support, guidance, and professional coaching during 1-to-1s to cultivate a culture of trust and high performance.
- Nurture team autonomy with responsibility, building inclusive, multidisciplinary teams and a sense of belonging across TPXimpact and client stakeholders.
- Be actively involved in hiring permanent and contract team members, including participating in structured, value-aligned interview and assessment design.
Business Growth & Client Success
- Take ownership of commercial relationships with clients, ensuring project profitability and quality targets are achieved.
- Support the management and growth of client accounts alongside Partners, partnering with the growth team to support pre-sales, bids, proposals, and tender writing.
- Persuade and influence senior client stakeholders with recommended product management direction and strategic choices.
- Work with growth, marketing & delivery teams to ensure each project gets written up as a case study to demonstrate thought leadership.