You will be part of the wider Delivery Team at TPXimpact, supporting delivery and product managers on projects. You will also have a line manager who will assist you with your development plan as well as coaching and mentoring.
At the highest level, Delivery is a TPXimpact product. We are all passionate about quality, about bringing the right skills together to tackle a problem and we worry if we feel our delivery is not hitting appropriate standards. This mentality is a huge strength of our team and is borne out by high levels of repeat and extended business.
We are experts at creating teams from a variety of sources - ourselves and contractors, and ensuring that they perform to a high standard. Our clients really value this and it stands us out from many of our competitors.
The Senior BA sits at the heart of the BA team — feeding into the community's direction and standards, while benefiting from the collective knowledge and support it offers. This applies to the wider Delivery Community of Practice. They bring together design, technical and data analysis skills to understand our client’s context, pain points and needs, which enable us to make genuine beneficial change happen.
This role description is not inflexible but is an outline and account of the main duties and capabilities. The role holder should, however, carry out any other reasonable duties commensurate with the role as the company's needs require.
Responsibilities
A business analyst is accountable for the performance of the team. In this role, you will:
- Accurately capture business and service needs ensuring processes are mapped out clearly for the delivery team
- Using business analysis principles and tools to define requirements and processes that align with project goals
- Lead small-to-medium-sized projects, such as Discoveries, in a consultancy capacity and supporting larger and more complex projects
- Mentor and/or coach other business analysts from a personal development perspective (line management responsibilities)
- Coach and mentor both team members and others from within the BA team, to apply the most appropriate agile and lean tools and techniques
- Own and manage stakeholder relationships
- Carry out research, UAT and identifying risks and mitigations
- Document detailed requirements, functional and non-functional, that can be fed back to the relevant collaborators
- Work independently where required
- Be an active part of the delivery team to assist the team's successful project delivery
- Encourage and facilitate continuous improvement of TPXimpact projects (internal and external)
- Assist and support Lead BA’s, Delivery Managers, Product Managers, the Head of Product & BA and the Delivery Director as required
- Manage and support community of practice (BA team) activities within a business area
- Support the Lead Business Analysts and Head of Product & BA, by working strategically to achieve goals agreed by the leadership
The complexity or breadth of products or teams will vary in this role, depending on the context.
Core analysis & project delivery
- Perform end-to-end business analysis by accurately capturing client needs, mapping service processes, and documenting detailed functional and non-functional requirements.
- Work both independently and as an active member of the delivery team to ensure project success, carrying out research, UAT, and risk mitigation.
- Provide essential support to Delivery Managers, Product Managers, and other senior leaders as required.
Community participation & team development
- Provide leadership and grow the business analysis Community of Practice, (BA team), setting standards, facilitating knowledge-sharing sessions, and championing the adoption of best-in-class agile and lean techniques.
- Drive the growth of the analyst team by participating in the interview and hiring process for new talent, ensuring candidates meet the required standards of skill and cultural fit.
- Mentor and coach other business analysts through dedicated line management, fostering their personal and professional development to build a high-performing team.
- Actively encourage and facilitate a culture of continuous improvement within the community and on all projects.
Business development & commercial contribution
- Play a crucial role in the bid writing process by applying expert business analysis to define requirements, scope, and solutions for compelling commercial proposals.
- Lead small-to-medium-sized discovery projects in a pre-sales and consultancy capacity, engaging directly with prospective clients to align project goals and strengthen bids.
- Own and manage key stakeholder relationships with new and existing clients to identify opportunities and ensure proposed solutions meet their core business needs.