Head of Delivery Practice

Dimensions 

• Budget: Shared responsibility for practice operational spend (e.g., L&D budgets, delivery diagnostic tooling).
• Headcount: Leading the Delivery Management cohort within a wider practice scaling the team as required. .
• Resource complexity and nature of work teams: Matrix deployment; balancing permanent, associate, and contractor pools within cross-functional pods.
• Problem solving responsibility and complexity: High complexity; turning around off-track programmes, resolving resourcing bottlenecks, and handling senior client escalations.
• Change management requirements: Fostering a generative, value-driven culture within a scaling, decentralised matrix model.
• Internal/External interactions: Close collaboration with the Growth team, Account Management, and senior client stakeholders (C-suite).
• Strategic timeframe working towards: 1-3 year horizon for capability scaling and operational efficiency

Technical skills

• Advanced skills in capacity planning software, delivery metrics tracking, and project assurance frameworks.
• Excellent written communication and proposal drafting skills for major bids.

Behaviours 

• Pragmatic: Adapts methodology to fit the client's reality rather than forcing textbook Agile frameworks.
• Commercially Astute: Understands the direct link between delivery quality, utilisation, and gross margin.
• Collaborative: Works seamlessly across disciplinary boundaries to prevent silos.

Strengths, drivers and traits (to follow)

• Detail-oriented with a strong focus on governance and continuous learning.
• Excellent under pressure, particularly during project escalations.
• Passionate about people development and career coaching.

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Benefits Include:

• 30 days holiday + bank holidays
• 2 volunteer days for causes that you are passionate about
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
• Life assurance 
• Employer pension contribution of 5%
• Health cash plan
• Personal learning and development budget
• Employee Assistance Programme
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
• Financial advice
• Health assessments

About TPXimpact - Digital Transformation 

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds.

Don’t meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.