Client Portfolio Analyst (12 month FTC)

As the Client Portfolio Analyst, you will provide the governance "scaffolding" required for multidisciplinary teams to deliver at pace. You will act as a strategic pivot between delivery leadership, internal resourcing teams, and the client to ensure all contractual obligations, KPIs, and SLAs are met. You are the "gatekeeper" of the account—managing the pipeline of upcoming demand, drafting clear Statements of Work, and owning the end-to-end onboarding and compliance lifecycle for all team members.

You are an exceptionally organised self-starter who thrives on creating order within complex environments. Beyond your operational rigour, you are a natural communicator who enjoys engaging with clients and building lasting, trust-based relationships. You understand the mechanics of SLAs and take ownership of the account’s daily health to support the Engagement Lead. By blending analytical skills with an empathetic approach to client needs, you proactively identify bottlenecks and deliver solutions that satisfy both the data and the stakeholders.

Professional knowledge and experience

• Operational Governance: Proven experience in designing and maintaining the governance "scaffolding" required for multidisciplinary teams to deliver at pace.
• Account Lifecycle Management: Expert at managing the end-to-end lifecycle of account operations, from identifying demand and drafting SoWs to managing complex onboarding and compliance.
• High-Volume Coordination: Experienced in managing a continuous flow of demand for 100+ delivery roles across complex portfolios.
• Risk & Mitigation: Skilled in identifying operational risks—such as "scope creep" or "spend burn" exceeding forecasts—and implementing corrective actions to protect contractual integrity.

Technical skills

• Contract Management: Strong understanding of contract principles and SoW, including drafting variations and clear measurable milestones.
• Financial Literacy: Proficient in financial reporting, tracking actual spend against forecasts, and monitoring "burn down" rates for accurate monthly invoicing.
• Compliance Standards: Familiarity with IR35 regulations and security vetting processes (e.g., BPSS/SC).
• Data & Tooling: Proficiency in utilising tools such as Power BI for performance dashboards, and Jira or PSA systems for demand triage and workflow automation.

Behaviours 

• Strategic Bridge-Building: Models collaborative behaviours that bridge the gap between high-level client expectations and the practical realities of resourcing and delivery to ensure mutual success.
• Ownership & Precise Execution: Takes full accountability for administrative processes and the accuracy of all reporting, applying high standards of professionalism to ensure every SoW and contract document is precise and audit-ready.
• Proactive Problem-Solving: Identifies process bottlenecks—such as onboarding delays—and proposes data-driven solutions to create lasting positive change rather than simply reporting the issue.
• Resilience & Composure: Maintains a calm demeanor and high standards of accuracy when navigating shifting client demands, complex governance requirements, or urgent compliance audits.

Strengths, drivers and traits (to follow)

• Operational Intuition: The ability to see the "big picture" of an account’s health while managing the granular tasks of vetting and kit deployment.
• Influencing & Negotiation: Navigating the needs of internal resourcing teams and external clients to reach a consensus on start dates and deliverables.
• Efficiency (Driver): Motivated by the challenge of turning chaotic, manual processes into streamlined, repeatable "scaffolding."
• Accountability (Driver): Driven by the satisfaction of being the "single source of truth" for account data and operational health.
• Impact (Driver): Seeing how well-structured governance directly enables delivery teams to provide value at pace.
• Pragmatic (Trait): Focused on what works, balancing the need for rigid compliance with the need for delivery speed.
• Diplomatic (Trait): Able to enforce "gatekeeping" rules and standards without damaging stakeholder relationships.
• Self-Starter (Trait): Highly autonomous; you proactively improve systems before they break.

 PACT values

• Purpose - The beating heart of our organisation—the impact we make on people, places, and the planet. Purpose is our driving force and at the core of our organisation.
• Accountability - As we apply flexibility, pace and growth through our self-organisation, we are accountable* to all of our stakeholders.
• Craft - Craft highlights our dedication to bringing precision, problem-solving, and creativity to our work, both with our clients and internally.
• Togetherness - Togetherness is ‘how’ we work - it captures the energy, fun, and user-centred approach that we embrace. It signifies the collaborative spirit we bring to our work, including people at every level and creating a sense of belonging to our teams.