Senior Impact Analyst

As a Senior Impact Analyst at TPXimpact, you will help lead and deliver impact modeling and evaluation within our client teams.

On client projects, you’ll work as part of multidisciplinary teams, including others in Design and across TPXimpact as well as associates and client teams to produce high-quality work that meets the needs of users.

You will actively contribute to the Research and Analysis Community of Practice, fostering a culture of sharing and learning, playing a crucial role in achieving our missions and supporting business growth.

Professional knowledge and experience

• Experience leveraging established economic analysis and mixed-method techniques to define the full range of costs, benefits, and strategic impacts to secure senior buy-in.

• Experience of leading the build of impact frameworks (e.g. theory of change, logic models, outcomes frameworks) for complex public services and policy in client-facing teams, projects, or across programmes of work.

• Experience of working within service delivery and pilot interventions using data-driven research methods and integrating robust Monitoring & Evaluation (M&E) processes to drive evidence-based decision making.

• Experience of working with delivery leadership to influence and shape impact, evaluation and evidence use.

• Experience of working with other researchers, analysts, economists and designers as part of a multidisciplinary agile team to deliver high-quality analysis and assessments for public services.

• Experience of working with data, technology and change specialists in technical and complex programmes of work.

• Experience of mentoring and coaching others – in the practice and in client teams – to create quality, impactful and user-centred products and services, including in organisations and teams with low design maturity.

• Experience of operating in a fast-paced environment, balancing internal business priorities with external delivery and work on client projects.

Technical skills

• Able to plan and conduct quantitative research in compliance with GDPR.

• Able to independently and collaboratively drive impact modelling and M&E, utilising diverse methodologies.

• Able to translate analysis into clear, actionable insights and produce reports and briefings for senior stakeholders to support business cases, funding bids, and investment decisions with evidence.

• Able to independently assess, analyse, and synthesise qualitative data, as well as facilitate teams to enable continuous insight development throughout different stages of design and delivery to enable evidence-based learning and decision-making.

• Able to hold and manage data management operations—quality assurance and governance, tooling, knowledge management at scale within client programmes and the research practice team.

• Able to effectively convey the value of user-centred design research, impact modelling, and monitoring and evaluation both within an organisation and in the broader public discourse.

• Able to create visual, high-quality, and compelling artefacts that accurately represent quantitative research conducted (e.g., data visualisation, charts, impact reports, etc.) and/or collaborate effectively with others to do so.

• Able to work in the open—confidently shaping and communicating the story of your work and impact.

• Able to work within and manage ambiguity—supporting to build shared understanding and team clarity and direction.

• Awareness of planning for ethical and inclusive considerations, including user grouping and segmentation design, participant screeners, and recruitment.

Behaviours and PACT values

• Purpose: You’ll be highly value driven, recognising that our clients needs are paramount. You’ll be able to approach client engagements with professionalism, creativity and flair, whilst balancing our commercial and operational needs. You’ll work to ensure we have clear processes and guardrails in place to deliver well through how we organise and operate within our Design functions. 

• Accountability: When in a leadership position on a client project,, you’ll be accountable for delivering your part of a project on time and under budget and working well with other leaders. You’ll set practice standards that align to our DT Ways and Missions. You will lead by example, promoting a culture where quality, client experience and the pursuit of imaginative solutions to client problems is foremost.

• Craft: You’ll be able to balance multiple priorities while leading high performing teams and through establishing trusted relationships both inside and outside of TPXimpact. As a design or transformational leader who can lead others by example, you will need to navigate ambiguity and use your confidence here to quickly assimilate the direction and approaches that support positive outcomes for our clients and our business.

• Togetherness: You’ll be able to collaborate effectively with others across TPXimpact. You’ll build strong relationships that demonstrate the importance of excellent delivery and client experience as a collective effort, rather than just focusing on your own area of expertise. You’ll thrive working with others, providing clarity around vision, objectives and holding high standards for our work through the capabilities your practice holds.