Resource Co-Ordinator

The Resource Coordinator plays a vital, entry-level role at the heart of how our agency operates. This is the starting point of a career journey into Agency Operations, Project Management, or Client Services, offering a rare helicopter view across our people, projects, and clients.

Sitting at the intersection of people and data, this role helps ensure the right people are on the right work at the right time. By maintaining clear, accurate resourcing and forecasting information, the Resource Coordinator directly supports smooth delivery, healthy team workloads, and confident revenue forecasting — all of which underpin client satisfaction and agency performance.

This role is both an art and a science. You’ll work with schedules, systems, and numbers, but also with people, judgement, and nuance. In doing so, you’ll build a deep, practical understanding of what makes agencies run well. For high performers, this role provides a clear pathway into Client Services or Project Management after approximately 18 months, where you’ll be well prepared to step into the next phase of agency life.

Degrees and specific experience are not essential. We care more about your work ethic, curiosity, attention to detail, and motivation to grow. You’ll enjoy working with data and processes, take pride in using initiative, and feel satisfied knowing your work quietly enables others to do their best work.

Professional knowledge and experience

You may be fresh out of education, early in your career, or already working in a support or coordination role within a fast-paced environment such as an agency, office or operations team. Prior experience in resourcing or project delivery is not required.

What matters most to us is your attitude, potential, and motivation to learn. We are ready to teach you everything you need to know about agency resourcing, systems, and ways of working. In return, you’ll bring curiosity, care, and a strong sense of responsibility for doing things well.

Good performance in the role looks like:

• Strong data integrity: Keeping systems, schedules, and records accurate, up to date, and reliable
  
  

• Meeting SLAs and commitments: Responding to requests in a timely way and following through on what you say you’ll do

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• Operational consistency: Creating calm, order, and predictability in a busy environment
  
  

• Positive internal feedback: Being seen as dependable, helpful, and easy to work with by project teams and leaders
  
  

• Growing confidence and judgement: Learning when to act independently and when to escalate issues appropriately

Over time, you’ll develop a strong understanding of how agency teams work together and how operational decisions affect people, clients, and commercial performance.

Technical skills

• Technical Proficiency: Advanced proficiency in Microsoft Excel and strong working knowledge of a Resource Management System (RMS), Project Management tool (e.g., Jira, Trello, Asana), or other scheduling software.

Behaviours

Ownership and Reliability:
You take pride in doing things properly, follow tasks through to completion, and can be trusted to manage your responsibilities with care and consistency.

Curiosity and Willingness to Learn:
You ask questions, seek to understand the “why” behind processes, and are open to feedback to improve and grow.

Attention to Detail:
You naturally notice gaps, inconsistencies, or errors in data and take action to correct them, understanding that small details have a big impact.

Calm Under Pressure:
You can stay focused and organised in a busy environment, balancing multiple requests without becoming overwhelmed.

Clear and Considerate Communication:
You communicate clearly, respectfully, and professionally with colleagues at all levels, knowing when to share information, ask for clarification, or flag potential issues.

Collaborative Mindset:
You enjoy working as part of a team and understand that your role supports others to succeed — taking satisfaction in being a reliable, behind-the-scenes enabler.

manifesto

We are the digital experience agency for changemakers. We are committed to delivering purposeful and positive  impact for people, planet and society, in restless pursuit of a better world.

We take pride in creating award-winning digital experiences, products and services that are measurably ethical,  inclusive, accessible, sustainable and joyful. 

Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora.

Part of the TPXimpact group - a Certified B Corporation™, we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists.

TPXimpact

TPXimpact is a digital transformation company, and Certified B Corporation™, on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human-centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. We’re passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever-evolving world.