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£42,000 - £52,000

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Business Analyst - Public Sector

About The Role

We’re looking for a Business Analyst to be part of the Delivery Team at TPXimpact. You will support delivery and product managers on projects, bringing together design, technical, and data analysis skills to understand client contexts, pain points, and needs, enabling genuine beneficial change.

Dimensions

Headcount: Part of the Delivery Team, working with various team members including Delivery and Product Managers .
Resource complexity and nature of work teams: Collaborate with multidisciplinary teams, including contractors to ensure high performance .
Problem solving responsibility and complexity: Investigate problems, analyse options, and provide recommendations for solutions. Engage in business analysis to define requirements and processes .
Change management requirements: Encourage and facilitate continuous improvement of TPXimpact projects. Implement business improvement processes and optimise services .
Internal / External interactions: Create and engage stakeholder relationships, work with stakeholders to identify objectives, and manage stakeholder relationships effectively .

Responsibilities

As a business analyst in this role, you will:

Accurately capture business and service needs ensuring processes are mapped out clearly for the delivery team
Using business analysis principles and tools to define requirements and processes that align with project goals
Providing support across projects both large and small
Create and engage stakeholder relationships
Carrying out research and identifying risks
Documenting detailed requirements, functional and non-functional, that can be fed back to the relevant collaborators
Work independently where required
Being an active part of the delivery team to assist the team's successful project delivery
Encourage and facilitate continuous improvement of TPXimpact projects
Coach and mentor both team members and others to apply the most appropriate agile and lean tools and techniques
Identify important stakeholders, tailor communication to their needs, and work with teams to build relationships while meeting user needs. Managing opposing views to reach consensus and use evidence to explain decisions made.
Review requirements and specifications, define test conditions, identify issues and risks, and analyse and report test activities and results
Identify needs and engage with users or stakeholders to collate user needs evidence. Understand and define research that fits user needs and use quantitative and qualitative data to turn user focus into outcomes.
Assist and support Delivery Managers, Product Managers, the Head of Product and the Delivery Director as required.

About You

Professional knowledge and experience

Essential

Collaborating within a multi-disciplinary delivery team to assist the team's successful project delivery whilst learning the various roles and responsibilities within the team to enhance your consultancy skills.
Analyse and document business requirements, options, and recommendations for change, focusing on AI-driven improvements and data quality.
Assist in gathering, documenting, and analysing business requirements and service needs to drive process improvements and support the development of models, identifying key differences between current and future-state business situations.
Supporting business data needs eliciting from relevant sources and analysing data quality and integrity, focusing on leveraging AI tools where applicable.
Grasp business analysis principles and tools to define requirements and processes that align with project goals, incorporating AI insights where beneficial
Applying appropriate techniques to analyse and document options and recommendations for change, presenting information in a manner appropriate to the audience using data visualisation tools and AI insights.
Prioritising requirements using an appropriate prioritisation approach alongside being proficient in writing user stories.

Desirable

Experience implementing digital transformation in public sector environments
An understanding of the GDS Service Standards and DDaT Framework
An appreciation of how to engage with often challenging clients in a fast paced environment where requirements can change quickly
Experience of applying Business Analyst tools and techniques in a flexible manner

Behaviours and PACT values

Adaptability to changing priorities and business needs
Strong customer-centric approach to delivery
Innovation and continuous improvement mindset
High level of integrity and accountability
Enthusiasm to contribute to the delivery practice and TPX more broadly

Technical skills

Agile methodologies: Experience with agile methods and tools
Experience of using AI to understand common consultancy challenges and how to solve them
Business analysis: Experience in identifying business needs, analysing problems, and recommending solutions to improve processes and services (As Is-To Be process mapping, User Stories, Story Pointing, Minimum Via Product, MoSCoW prioritisation, Acceptance Criteria
Business improvement process: Experience in analysing services and processes, identifying and implementing opportunities for optimisation.
Business modelling: Ability to model solutions using appropriate techniques
Business process testing: Ability to report on system quality and collect metrics

Strengths, drivers and traits

Effective team management skills
Proactive problem-solving approach
High level of resilience and adaptability

About Us

People-Powered Transformation

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Benefits Include:

30 days holiday + bank holidays
2 volunteer days for causes that you are passionate about
Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
Life assurance
Employer pension contribution of 5%
Health cash plan
Personal learning and development budget
Employee Assistance Programme
Access to equity in the business through a Share Incentive Plan
Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
Financial advice
Health assessments

About TPXimpact - Digital Transformation

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

Apply

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