Business Analyst - Digital Transformation

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UK Wide

£42,000 - £52,000

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Business Analyst - Digital Transformation

About The Role

We’re looking for a Business Analyst to be part of the Delivery Team at TPXimpact. You will support delivery and product managers on projects, bringing together design, technical, and data analysis skills to understand client contexts, pain points, and needs, enabling genuine beneficial change.

Dimensions

Headcount: Part of the Delivery Team, working with various team members including Delivery and Product Managers .
Resource complexity and nature of work teams: Collaborate with multidisciplinary teams, including contractors to ensure high performance .
Problem solving responsibility and complexity: Investigate problems, analyse options, and provide recommendations for solutions. Engage in business analysis to define requirements and processes .
Change management requirements: Encourage and facilitate continuous improvement of TPXimpact projects. Implement business improvement processes and optimise services .
Internal / External interactions: Create and engage stakeholder relationships, work with stakeholders to identify objectives, and manage stakeholder relationships effectively .

Responsibilities

We're looking for a natural problem-solver to be the vital link between our clients' needs and our delivery teams. In this role, you'll ensure we’re not just building things right, but more importantly, building the right thing.

Problem Finding & Analysis 🔎

Deeply understand complex business and user challenges, investigating the root causes of problems and mapping out systems and processes to find clarity.
Translate ambiguity into action by defining clear, measurable goals and success criteria that the entire team can rally behind.
Use a blend of qualitative and quantitative data to champion user needs, ensuring our solutions are grounded in evidence and research.
Look ahead to identify potential risks and opportunities, using your analytical skills to help the team navigate challenges proactively.

Communication & Collaboration 🤝

Build strong, collaborative relationships with stakeholders, team members, and users, ensuring everyone feels heard and is aligned on the vision.
Facilitate productive conversations and workshops, expertly navigating different viewpoints to build consensus and drive decisions forward.
Act as a key communicator, tailoring your message to your audience and ensuring a shared understanding exists between technical and non-technical team members.
Work as an embedded and active partner within the delivery team, contributing to a positive culture and the successful delivery of projects, both large and small.

Delivery & Improvement 🌱

Champion a culture of continuous improvement, encouraging the team to reflect, adapt, and refine its processes.
Coach and mentor team members on agile and lean principles, helping everyone apply practical techniques for working more effectively.
Ensure the quality of our output by contributing to the definition of test conditions and analysing results to confirm that solutions meet the defined goals.
Support senior leadership (including Delivery Managers and Product Managers) by providing clear insights and assistance to help achieve strategic goals.

About You

Professional knowledge and experience

Essential

Collaborating within a multi-disciplinary delivery team to assist the team's successful project delivery
Analyse and document business requirements, options, and recommendations for change
Experience of AI tools
Assist in gathering, documenting, and analysing business requirements and service needs to drive process improvements and support the development of models, identifying key differences between current and future-state business situations.
Supporting business data needs eliciting from relevant sources and analysing data quality and integrity, focusing on leveraging AI tools where applicable.
Applying appropriate techniques to analyse and document options and recommendations for change, presenting information in a manner appropriate to the audience using data visualisation tools and AI insights.

Desirable

Previous consulting experience
Experience implementing digital transformation in public sector environments
An understanding of the GDS Service Standards and DDaT Framework
An appreciation of how to engage with often challenging clients in a fast paced environment where requirements can change quickly
Experience of applying Business Analyst tools and techniques in a flexible manner

Behaviours and PACT values

Adaptability to changing priorities and business needs
Strong customer-centric approach to delivery
Innovation and continuous improvement mindset
High level of integrity and accountability
Enthusiasm to contribute to the delivery practice and TPX more broadly

Technical skills

Agile methodologies: Experience with agile methods and tools
Experience of using AI to understand common consultancy challenges and how to solve them
Business analysis: Experience in identifying business needs, analysing problems, and recommending solutions to improve processes and services (As Is-To Be process mapping, User Stories, Story Pointing, Minimum Via Product, MoSCoW prioritisation, Acceptance Criteria
Business improvement process: Experience in analysing services and processes, identifying and implementing opportunities for optimisation.
Business modelling: Ability to model solutions using appropriate techniques
Business process testing: Ability to report on system quality and collect metrics

Strengths, drivers and traits

Effective team management skills
Proactive problem-solving approach
High level of resilience and adaptability
Passion and commitment to quality and excellence in delivery
Strong customer-centric and people first approach

About Us

People-Powered Transformation

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Benefits Include:

30 days holiday + bank holidays
2 volunteer days for causes that you are passionate about
Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
Life assurance
Employer pension contribution of 5%
Health cash plan
Personal learning and development budget
Employee Assistance Programme
Access to equity in the business through a Share Incentive Plan
Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
Financial advice
Health assessments

About TPXimpact - Digital Transformation

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

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