All Locations
Hybrid Working
Advertising Salary
£38,000 - £50,000

About The Role

As a design researcher at TPXimpact, you’ll be responsible for exploring and gaining a deep understanding of user and organisational behaviours and needs in order to support and transform the delivery of public and non-for-profit policy and services. This includes everything from defining the research objectives to using the most appropriate methods from secondary, primary and participatory action research, even customising your own to develop actionable insights and measure the success of design solutions.

Currently, we’re solving problems with a range of clients from social care services to housing and digital land planning, from improving health services to education and building capability and design maturity in central government departments.

On client projects, you’ll work in delivery and policy teams to facilitate a deep understanding of the people and communities that use services and the organisations that deliver them. You’ll work as part of multidisciplinary teams, with designers to policy specialists and developers and collaboratively with other TPXimpact teams, from org design and change to community and political engagement. Within TPXimpact, you’ll be part of  the Design research team and contribute to how we define and iterate our community of practice with the Head of Design Research.

We need more talented researchers to join our team who have a high level of curiosity to learn from a spectrum of perspectives and want to create a positive impact through their work.

We’re looking for people who might be seeking that next level in their career or at a similar level and interested in expanding their skills and domain experience somewhere new.

About You

Responsibilities:

  • Problem framing : framing assumptions or hypotheses to prioritise and work with.

  • Secondary research: making sure that TPXimpact and client teams learn about the right things by consolidating and building on existing knowledge, desk research and data analysis.

  • Designing and planning creative research : including sample design, recruitment, screeners, field guides and process management.

  • Primary research (qualitative and quantitative): using a variety of qualitative and quantitative research methods with individual users, staff or stakeholders to understand people, behaviour, context, culture and ideas.

  • Participatory and community research : research with people and places to support community organising and action. Developing relationships with organisations and individuals to be part of a bigger network of assets, strengths and partnerships.

  • Creating actionable research insights: Using analysis and synthesis methods, linking qualitative to quantitative data and thinking about systems-level and behavioural patterns and frameworks to develop significant insights.

  • Evaluation and impact measurement: working with teams to ensure robust impact measurement and theories of change throughout a design process, making sure solutions meet the needs of users and stakeholder outcomes.

  • Communicating research: making research findings engaging, relevant, impactful and actionable for design through a variety of formats such as insights, decks, white papers, stories, videos, exhibits, etc.

  • Identifying opportunity areas and bringing people together through research: enabling teams to contextualise, refine and prioritise concepts and requirements. Building shared understanding and knowledge that can be referred back to throughout a design process.

  • Mentoring and capability transfer: guiding more junior TPXimpact and client researchers and practice sharing across the organisation and with client teams.

 

Experience Essential

  • Experience doing research using a variety of methods with users, staff and stakeholders - culminating in a sound ability to scope a research process, lead fieldwork and conduct interviews

  • Experience designing and advocating for responsible research by considering ethical, safeguarding, inclusive and accessibility factors throughout

  • Experience in connecting different sources of primary and secondary insight to provide the most relevant information.

  • A solid understanding of basic statistical concepts and representative sample design.

  • Ability to apply mixed methods with both qualitative and quantitative data to generate robust insights

  • Experience of working within multidisciplinary agile teams

  • Experience of working in complex environments and navigating senior stakeholder groups to influence

  • Ability to balance robust study design rigour and inspiration with the practicalities of a fast-paced environment, balancing internal business priorities with external delivery

  • To be willing to travel in the UK to work with our clients for the purposes of project delivery and prepared to stay overnight on occasion if required (subject to Covid restrictions).

Experience Desirable:

  • Experience researching future trends or for speculative design methods

  • Experience working with participatory and community-led design research, identifying and mitigating power dynamics and bias in the design research process

  • Experience researching within policy creation or changes - considering behavioural and social science

  • Experience working in Central Government on Discovery, Alpha, Beta or Live projects following the GDS service standard

  • Experience in creative storytelling - make an audience think/feel things they’ve wouldn’t have otherwise

  • Experience of working in an agency or consultancy

  • An understanding of service design, interaction design principles, so that you can assist with these elements of a project if needed

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About Us

Why work at TPXimpact
 
  • The opportunity to achieve impact in the public sector through your work
  • Flexible working to help you function at your best
  • We’re collaborative, and will readily give our time to help your development and invest in your training
  • Everyone has a voice - inclusivity and respect are key to our culture
  • A focus on wellbeing with access to a range of wellness activities and an annual Fitness challenges
  • An inclusive workplace with active advocacy networks for women, LGBTQI employees and people from ethnic minorities

Some of the benefits include:

  • 30 days holiday + Bank Holidays
  • 2 charity volunteer days for causes that you are passionate about
  • Working from home allowance
  • Maternity/Paternity - 6months Maternity Leave, 3 months Paternity Leave
  • Life Assurance 
  • Employer Pension Contribution of 5%
  • Health Cash Plan
  • Personal Learning & Development budget
  • Employee Assistance Programme
  • Access to equity in the business through a Share Incentive Plan
  • Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
  • Dental insurance
  • Financial advice
  • Health assessments

 

About TPXimpact

What is TPXimpact? We're TPXimpact. We deliver transformation that matters to organisations, to public services and to society. Our multidisciplinary teams work across technology, design, and digital experiences. We're united by the belief that it's possible to deliver more – that by harnessing digital technologies, modern ways of working and a fresh mindset we can create better outcomes for people and the planet.

This is what impact means to us.

Impactful, sustainable, digital transformation

We have the scale and capabilities to truly deliver impactful, sustainable, digital transformation that enriches how individuals and society experience the world. Our clients will work with the most skilled and experienced digital and technology specialists across the UK who will share their knowledge to ensure you have the potential to continue developing our work once we're gone.


We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

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