All Locations
UK Wide
Advertising Salary
£63,000 - £77,000

About The Role

You will be part of the Delivery Team at TPXimpact, reporting to the Heads of Delivery Management

At the highest level, Delivery is TPXimpact’s product. We are all passionate about quality, bringing the right skills together to tackle a problem and we worry if we feel our delivery is not hitting appropriate standards. This mentality is a huge strength of our team and is borne out by high levels of repeat and extended business. 

We are experts at creating teams from a variety of sources - either from within TPXimpact’s well rounded capability areas, contractors and increasingly Questers - ensuring that they perform to a high standard. Our clients really value this and it stands us out from many of our competitors.  

The Senior Delivery Manager role is critical to TPXimpact’s Delivery Team as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability.  As a Senior Delivery Manager, you will be trusted to lead on TPXimpact’s most complex projects and programmes of work. You will lead and be responsible throughout the entire digital product life cycle, supporting our teams to deliver great work. More detail is provided in the ‘Responsibilities’ section below.

This role description is not inflexible but is an outline of the main duties and capabilities. The role holder should, however, carry out any other reasonable duties commensurate with the role, as the needs of the company require.



  • Be accountable for the successful delivery of your team, managing client expectations whilst working closely with Partners to ensure the commercial success of our projects. 
  • Support and maintain multidisciplinary delivery teams, ensuring they are motivated, collaborating and working well.
  • Represent and champion TPXimpact’s delivery principles internally and externally through public speaking, writing, and contribution to Delivery communities external to TPXimpact.
  • Provide agile coaching where necessary to assist clients in applying the most appropriate agile and lean tools and techniques.
  • Support Product coaching, user centred design and technical delivery as required to assist clients in applying the most appropriate tools and techniques.
  • Support the professional development and continuous improvement of delivery managers through line management.
  • Be a skilled communicator who is able to confidently communicate the value of the role to digital and non-digital stakeholders.
  • Consistently implement TPXimpact’s defined delivery approach to a very high standard.
  • Proactively identify obstacles to help the delivery team to overcome them and promote continuous improvement.
  • Ensure delivery team activities, focus, and priorities are aligned to our agreed strategic outcomes e.g. alignment with SOW’s, V2MOM, CoP best practice.
  • Encourage and facilitate continuous improvement of TPXimpact client projects.
  • Attend regular project check-in to provide updates on projects you’re leading and supporting.
  • Work effectively across multiple client projects and clients.
  • Work closely with the Client Services teams keeping them appraised of project performance highlighting any potential issues.
  • Work with marketing & delivery teams to ensure each project gets written up as a case study and occasionally shared more broadly within and outside of TPXimpact.
  • Assist and support the Delivery leadership team and Principal Delivery Managers, as required.
  • Work closely with Partners and Senior Partners to support defining project and account strategies and then esure those inform the delivery of projects by teams. 
  • Contribute to the Delivery Community of Practice by bringing new approaches, insights, and tools to the wider Delivery team.

The complexity or breadth of products or teams will vary in this role, depending on the context.


About You

Essential Skills

Agile and Lean practices. You are an Agile practitioner. You know how to share your knowledge and experience of this skill with others, including tools and techniques. You can define those most appropriate for the environment. (Relevant skill level: practitioner)

Financial & project management. You have a thorough understanding of the financial management of a project. You are managing the costs of a project directly or sharing that responsibility with a project lead depending on the size, budget, and complexity of the project. You know how to escalate quality control issues. You use tools and processes to manage projects effectively. You work with a project lead to ensure projects hit their utilisation targets and remain profitable. (Relevant skill level: practitioner)

Communication skills. You are very comfortable facilitating meetings and subsequent actions. You're comfortable facilitating workshops with clients and users. You're seen as an expert communicator, having a variety of methods and approaches to pull on depending on the situation you're working in. You are emotionally aware and shape your communications approaches based on the situation and audience's unique perspectives. You're very proactive about planning communications, building out a communications plan for the project and socialising it with stakeholders. (Relevant skill level: practitioner)

Life-cycle perspective. You have significant experience of delivering projects across all stages of the project lifecycle (design or software delivery lifecycle). You understand and can articulate the purpose and value of each stage of the delivery lifecycle and have experience delivering working software following the full software development lifecycle from analysis and design through QA and testing, testing and integration, implementation, and maintenance. (Relevant skill level: practitioner)

Maintaining delivery momentum & team wellbeing. You set pace of work for a team, ensure they're delivering regularly and create an environment where the entire team is comfortable but motivated by the tempo of work. You capture and predict risks, issues, and dependencies and are able to address them. You help the team prioritise work based on their opinions, that of the client, and the strategic goals of the project. You manage the client to ensure their expectations are met and surpassed. (Relevant skill level: practitioner)

Making a process work. You fundamentally understand the principles behind what good business processes look like and can articulate the impact of inefficiency from a financial and productivity perspective.You're comfortable working across multiple business processes spanning different teams and are usually able to understand where there are overlaps, dependencies and conflicts across those processes, which you proactively work through to understand and address.Your experience spans two or three industries or types of government (such as local and central) so you can draw on significant real world experience and best practice when defining business processes for an organisation.  (Relevant skill level: practitioner)

Strategic thinking and planning. You are able to understand the environment and can prioritise the most important or highest value tasks. You use data to inform planning and manage complex internal and external dependencies. You provide delivery confidence and remove blockers or impediments that affect plans, and can develop a plan for difficult situations. You ensure that teams plan appropriately for their own capacity. (Relevant skill level: practitioner)

Consultancy skills. You have significant consulting experience and you have clear a understanding of the demarcation between being a DM and being a consultant, such as being asked to perform non-DM related tasks or being asked to take the lead in solving a client challenge outside of your core skillset and experience. Your increasingly broad skillsets will likely span several disciplines and will have hands-on experience in some of those areas.You switch comfortably between the DM and consultant role. You're comfortable & confident owning the request and progressing it through to conclusion. (Relevant skill level: practitioner)

About Us

 People-Powered Transformation

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we’re creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we’re collaborative and empathetic. We’re a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That’s why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.


Benefits Include:

  • 30 days holiday + bank holidays
  • 2 volunteer days for causes that you are passionate about
  • Working from home allowance
  • Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
  • Life assurance 
  • Employer pension contribution of 5%
  • Health cash plan
  • Personal learning and development budget
  • Employee Assistance Programme
  • Access to equity in the business through a Share Incentive Plan
  • Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
  • Financial advice
  • Health assessments

About TPXimpact - Consultancy

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

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