About The Role

The role of Sector Delivery Lead is pivotal to helping Digital Experience (DX) achieve its commercial, client and strategic success, cementing our position as a leading experience agency.

Responsibilities

This Sector Delivery Lead will be responsible for the operational and delivery excellence of a specific sector (Public Sector & Higher Education) within DX. They will work closely with a Client Strategy Partner (who is accountable for the portfolio of work in their sector), to ensure that all work is properly planned and executed and they are the first line of defence to ensure the work is well managed. They will also work with a Sector Strategy Lead to help develop and share a deep understanding of their sector.

The Sector Delivery Lead will be responsible for overseeing and line managing a number of Delivery Managers (2-5) who sit within the overall Delivery Studio as well as for the programme overview of the accounts and projects in their sector, acting as a mentor and sounding board to the more junior members of staff.

This role will report into DX’s Delivery Director.

These responsibilities will be both billable (60%) and non-billable (40%).

About You

Experience

Essential

Programme Management of a set of account. Proven ability to act as a point of escalation and support for project issues or challenges.
Solid experience of managing the core delivery elements of project scope, budget and timeline.
Knowledge of working with or in organisations which fall under the Public Sector and/or Higher Education areas.
The ability to develop a deep understanding of key client organisations and identify opportunities to improve the experience for clients’ customers and supporters.
You will be responsible for working with the Sector Growth Lead on all new business activity; so previous experience of writing proposal documentation and representing at pitches is ideal.
Establishing governance models and/or working within good examples; supporting project ways of working.
Line Management and/or mentoring of Delivery Managers.
Coaching of project teams across different capabilities (not just Delivery) - e.g. developers, designers, testers.
Mentor and inspire other Project Managers to help them develop their skills, suggesting training where needed. Embed proven best practice to help the team develop and consistently deliver amazing work.

Desirable

Pro-active voice and leader in the wider Delivery community; support the coaching of Delivery Managers, including through the Delivery Community of Practice.
A network outside of DX and the ability to use this to help us broaden our skills and client base.
Facilitation/hosting of external sessions on Delivery best practice and Agile/product ways of working.

About Us

Why work at TPXimpact

The opportunity to achieve impact in the public sector through your work
Flexible working to help you function at your best
We’re collaborative, and will readily give our time to help your development and invest in your training
Everyone has a voice - inclusivity and respect are key to our culture
A focus on wellbeing with access to a range of wellness activities and an annual Fitness challenges
An inclusive workplace with active advocacy networks for women, LGBTQI employees and people from ethnic minorities

Some of the benefits include:

30 days holiday + Bank Holidays
2 charity volunteer days for causes that you are passionate about
Working from home allowance
Maternity/Paternity - 6months Maternity Leave, 3 months Paternity Leave
Life Assurance
Employer Pension Contribution of 5%
Health Cash Plan
Personal Learning & Development budget
Employee Assistance Programme
Access to equity in the business through a Share Incentive Plan
Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
Dental insurance
Financial advice
Health assessments

About TPXimpact - Digital Experience (DX)

TPXimpact transforms the organisations, services and systems that underpin society. We're here to deliver ambitious and sustainable digital outcomes that improve how individuals and society experience the world.

TPXimpact started with the idea that business could be done differently. That organisations should make a positive difference to people's lives and be a force for good in the world.

Our passionate teams of strategists, creatives and technologists design and deliver meaningful customer centred digital experiences, from web platforms through to native mobile apps. By working in the open in partnership with our clients, we build their capabilities so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

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