You will report directly to the Head of Product.
The Outpost Platform is a suite of applications, tools and resources that make new service directories possible. It's free, open source and community-driven .
Outpost was originally developed by FutureGov, now TPXimpact, in 2019 while working with the Buckinghamshire Family Information Service. In 2022 TPXImpact began work with the Royal Borough of Greenwich and the Department for Levelling Up, Housing and Communities (DLUHC) via the Local Digital Fund to create a reusable directory product.
While this role requires lots of product management experience, you must also be flexible in your delivery management. You will work alongside a multidisciplinary team and be responsible for the whole lifecycle of the product.
You will need to be ambitious, defining compelling product roadmaps that meet business and customer needs and working with a sense of urgency to move quickly and deliver results promptly. You will have the skills to turn your roadmap increments into real value for the stakeholders through your creative and resourceful mindset, finding new and better ways to approach problems and create solutions. You will be willing to take calculated risks and make bold decisions whilst making the most of limited resources and finding creative solutions to complex problems.
With your deep understanding of and dedication to meeting customer needs, you will be able to innovate Outpost as a product, taking ownership and being accountable for its success. Your collaborative mindset and excellent communication will see you build strong relationships with team members and stakeholders.
You will also be responsible for helping grow the number of local authorities using Outpost and generate an income pipeline from the platform.
Supporting and growing the Outpost community in Local Government and looking for new opportunities in other sectors are also beneficial to this role.
Part of your role will also include supporting existing and new live services throughout their entire lifecycle.
With your thorough awareness of digital technologies and agile delivery methods, you will have a knack for product innovation with one eye on the future and the aptitude to do all of this within a complex stakeholder environment. And, of course, you’ll be keeping budgets in check and delivering to tight operational deadlines.
This role is an opportunity to shape a new way of working with local government and open-source applications. One where the product is owned and driven by the community. It requires someone willing to try their hand at what needs to be done to move the product forward.
This role description is not inflexible but is an outline and account of the main duties and capabilities. The role holder should, however, carry out any other reasonable duties commensurate with the role as the needs of the company require.
Responsibilities
- Leading, developing, evolving, and growing the Outpost Platform
- Develop/Grow and manage the Outpost community - both internal and external networks within the TPXimpact domain
- Working in collaboration with the Local Authorities, DLUHC and any future partners
- Ensure all members of the team are being managed in line with the TPXimpact Performance Management Framework and core values
- To line manage effectively through coaching style of management and to support them in achieving their objectives and overall career progression, carrying out all day to day elements to include hiring, appraisals, 1-2-1 meetings, team meetings, personal development plans, identifying training needs and performance management
- Responsible for maintaining current staff satisfaction levels with a view to working with the wider management team on how we can improve
- Be a champion of agile ways of working across the team
- Manage talent acquisition and retention of the team
- Assisting on proposals and ensuring effective handovers between the delivery and sales team where appropriate.
- Work with the Outpost Lead Engineer to plan and resource upcoming projects
- Responsible for the capacity management of the product and design team, aiming to have 80% utilisation across the team
- Take ownership of commercial relationship with clients ensuring project profitability and quality targets are achieved
- Work closely with the Growth and Commercial teams keeping them appraised of project performance highlighting any potential issues
- Contributing to pre-sales and marketing as required
- Work with marketing to ensure each project gets written up as a case study
- Continuous Improvement - Run regular internal and external retrospectives
- To review the post-project evaluations, to learn and share this knowledge with wider teams and strategically plan changes in improvement
- Contributing to the Community of Practice