All Locations
Hybrid Working, UK Wide
Advertising Salary
Up to £40,000, Dependent on Experience

About The Role

We're looking for an Account Manager to join our Digital Experience team. This role will sit in our Membership and Visitor Attraction sector team, which works with leading membership organisations, culture and visitor attractions in the UK such as Royal Museums Greenwich or National Army Museum.

Ideally you’ll have two or more years commercial experience developing digital transformation and web platform opportunities with clients.

Supported by a Senior Account Manager, this role is key to helping to understand our clients, their needs and challenges, so that we may bring together the right people and expertise to tackle and deliver against their organisational strategy and objectives.

Your responsibilities:

Effective day-to-day management of high quality relationships with clients:

  • To support the team in managing client expectations and take proactive measures to ensure that the relationship between the agency and the client is effective and valuable for both sides.
  • To help ensure that we are exceeding client expectations as an agency partner and responding to client needs at all times.
  • To act as a first escalation point for clients where issues/concerns about project or support delivery are not being adequately resolved within the project team. 

To ensure long-term mutually valuable relationships with existing clients:

  • To ensure all allocated clients have a good understanding of the TPXimpact proposition and its relevance to their organisation.
  • To develop a deep understanding of specific client challenges and their business objectives, and join regular client touch-points such as client monthly calls and roadmap workshops with the rest of the Experience Division team.
  • To build commercially valuable relationships with key people within the client organisations with a focus on growing our network beyond our immediate client contacts.

To grow the business we do with existing clients through creation, identification and conversion of new commercial opportunities:

  • To help convert opportunities into confirmed Statements of Work, collaborating with appropriate team members.
  • To work with the Senior Account Manager on annual and monthly forecasting and invoicing.
  • To be involved in new business proposals and pitches, working closely with our growth team.
  • To keep our CRM updated.

About You

We’re looking for an experienced Account Manager who has:

  • Proven work experience within an agency, ideally digital or similar, as an Account Executive or Account Manager
  • Demonstrable ability to communicate, present and influence key stakeholders
  • Confident financial planning and reporting 
  • Ability to handle challenging situations with tact and diplomacy
  • Proven ability to juggle multiple priorities at a time, while maintaining sharp attention to detail
  • Proven ability to be proactive in identifying opportunities, issues and/or risk
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills 

About Us

Why work at TPXimpact
  • The opportunity to achieve impact in the public sector through your work
  • Flexible working to help you function at your best
  • We’re collaborative, and will readily give our time to help your development and invest in your training
  • Everyone has a voice - inclusivity and respect are key to our culture
  • A focus on wellbeing with access to a range of wellness activities and an annual Fitness challenges
  • An inclusive workplace with active advocacy networks for women, LGBTQI employees and people from ethnic minorities

Some of the benefits include:

  • 30 days holiday + Bank Holidays
  • 2 charity volunteer days for causes that you are passionate about
  • Working from home allowance
  • Maternity/Paternity - 6months Maternity Leave, 3 months Paternity Leave
  • Life Assurance 
  • Employer Pension Contribution of 5%
  • Health Cash Plan
  • Personal Learning & Development budget
  • Employee Assistance Programme
  • Access to equity in the business through a Share Incentive Plan
  • Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
  • Dental insurance
  • Financial advice
  • Health assessments

About TPXimpact - Digital Experience (DX)

TPXimpact transforms the organisations, services and systems that underpin society. We're here to deliver ambitious and sustainable digital outcomes that improve how individuals and society experience the world.

TPXimpact started with the idea that business could be done differently. That organisations should make a positive difference to people's lives and be a force for good in the world. 

Our passionate teams of strategists, creatives and technologists design and deliver meaningful customer centred digital experiences, from web platforms through to native mobile apps. By working in the open in partnership with our clients, we build their capabilities so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

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