All Locations
UK Wide
Advertising Salary
£50,000 - £65,000

About The Role

TPXimpact Health

We build great websites, platforms and apps, manage global multi-channel campaigns and manage client’s needs, great and small. We’re strategic and creative. From global pharmaceutical companies to startups we’ve got 15 years of experience in a wide variety of industries. 

Our focus is commercial results for our clients. Whether it’s increasing sales, leads, donations or engagement, we want to track it, prove it and celebrate it. 

We’re digital enthusiasts and we’re committed to our team, clients and growth. At TPX you’re not an ‘I’, you’re a ‘We’. Whatever the challenge or need, we find a way to deliver.

We are a remote working company  but meet face to face when needed for idea generating sessions and team building. We have offices in London and Bristol and some team members across the globe (South Africa to Italy). 

Where we’re going

We’re growing. We’ve had a great few years and now we’re looking to expand our capability, improve our client results even further and start working to the metricsthat we know will make our business leaner, stronger and more and more fun to be a part of.

 

This is a new role, joining the Health & Pharma  team to help manage the many projects and exciting opportunities we have on the go at the moment. 

 

The Role

  • You’ll be reporting to the Senior Account Director and Head of Health & Pharma To manage a portfolio of clients, coordinating projects, budgets and taking responsibility for growing revenue as well as the day to day management of these accounts
  • To drive business growth through existing clients, developing a proactive action plan for your accounts in order to meet client retention and budget target
  • To specifically identify, propose, upsell and implement new projects and campaigns in order to meet and exceed each customer’s ROI and service expectations and to maximise revenue and profit for TPX
  • Run meetings and workshops (e.g. kick off meetings, project & results meetings)
  • Manage clients expectations so we deliver more than expected, earlier than expected
  • To produce and monitor accurate and clear forecasting on a regular basis
  • Identify scope creep when clients ask for more than is agreed on and suggest a solution (upsell or agile adjustment) 
  • Solve client problems; you’ll burrow to the results needed (not the wants) and find a way to deliver.
  • Monitor your own billing; you will have billing KPIs that you should hit or speak to your line manager about why it won’t happen (sometimes life gets in the way!)
  • Presentation creation and digital delivery to clients. Explain to them why we took the approach we did and why they should think it’s wonderful!
  • Join pitch teams when pitching for new business
  • Have clients love you
  • Makes things happen. You lead from the front and find a way of excelling when things are possible and achieving the impossible

 

Analytical and technical

  • You’ll need to be proficient with Google Analytics and confident in your ability to learn how to use other reporting platforms.
  • A deep understanding of the Social Media landscape and how each platform or channel can be best used to meet our clients goals.
  • Draw insights from data and spot opportunities for improvement in websites and campaigns
  • You’ll understand the website design and build process and how content management systems work
  • You’ll understand the key technologies TPX use and be able to communicate with clients confidently about them
  • Have a keen interest in technologies and digital marketing techniques (you’ll be an enthusiast and always learning)
  • To develop knowledge on an ongoing basis of developments in SEO, paid search, display, retargeting, email marketing, affiliate marketing, social, conversion optimisation, inbound marketing and other key, relevant channels that provide traffic and conversions for clients and to share this with your team

KPIs and reporting

  • To report to the Senior Account Director and Head of Pharma on the performance of your customer accounts and status of relationship.
  • Reporting regularly on budgets and work
  • Following processes in place and developing/ introducing processes that work for you in managing your clients and budgets
  • Document, workshop and report on opportunities arising from managing accounts

About You

Key skills and experience

  • A minimum of 5 years’ experience in a senior account management or account director role gained within the digital and wider marketing sector
  • Experience of complex design and build projects with budgets greater than £50k or campaign budgets of £250k +
  • Experience developing social media strategies and managing brand campaigns across multiple platforms, e.g. Linkedin, Twitter, Facebook & Instagram (with a media team) 
  • Experience co-creating strategies for campaigns across multiple platforms, drawing on experience and research 
  • Confident with senior clients, running workshops and discussing commercial and digital strategy be looked upon by our clients as the expert in digital
  • Experience of running retained clients (either support or campaign)
  • Specific experience of significantly optimising website or campaign results by devising and implementing innovative strategies and ideas
  • Project management experience
  • Highly numerate and passionate about delving into – and drawing insight from - data
  • Highly commercial  
  • Proactive and highly organised with excellent information management skills and a proven ability to multitask
  • Able to meet tight deadlines and remain calm under pressure
  • Excellent communication and presentation skills and ability to deliver clear concise ideas to internal and external stakeholders
  • Able to work both solo and as part of a team 
  •  Excellent negotiation skills

Key behaviours

  • Excellent attention to detail
  • Analytical and inquisitive
  • Passionate about digital with a general thirst for digital knowledge
  • Always thinking strategically on behalf of TPX and the client
  • Communication is always concise, precise and convincing
  • Ability to present complex technical strategies with confidence and gravitas
  • Team first. Team first. Team first. 
  • Bright, motivated and driven, with the motivation to lead by example
  • Positive thinker, with a can-do attitude
  • Reliable, flexible and cooperative
  • Diplomatic and tactful
  • Personable and approachable, with an enthusiastic and motivational nature
  • A passion for excellence
  • Have a complete understanding of the client's business and market
  • High energy and committed with a genuine sense of fun

About Us

Why work at TPXimpact
  • The opportunity to achieve impact in the public sector through your work
  • Flexible working to help you function at your best
  • We’re collaborative, and will readily give our time to help your development and invest in your training
  • Everyone has a voice - inclusivity and respect are key to our culture
  • A focus on wellbeing with access to a range of wellness activities and an annual Fitness challenges
  • An inclusive workplace with active advocacy networks for women, LGBTQI employees and people from ethnic minorities

Some of the benefits include:

  • 30 days holiday + Bank Holidays
  • 2 charity volunteer days for causes that you are passionate about
  • Working from home allowance
  • Maternity/Paternity - 6months Maternity Leave, 3 months Paternity Leave
  • Life Assurance 
  • Employer Pension Contribution of 5%
  • Health Cash Plan
  • Personal Learning & Development budget
  • Employee Assistance Programme
  • Access to equity in the business through a Share Incentive Plan
  • Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
  • Dental insurance
  • Financial advice
  • Health assessments
 

About TPXimpact - Digital Experience

TPXimpact transforms the organisations, services and systems that underpin society. We're here to deliver ambitious and sustainable digital outcomes that improve how individuals and society experience the world.

TPXimpact started with the idea that business could be done differently. That organisations should make a positive difference to people's lives and be a force for good in the world. 

Our passionate teams of strategists, creatives and technologists design and deliver meaningful customer centred digital experiences, from web platforms through to native mobile apps. By working in the open in partnership with our clients, we build their capabilities so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.


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